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Avoiding Construction Defect Claims

Construction defect claims are a common risk architects, engineers and contractors face with every project they take on. A construction defect claim occurs when a building system or component fails and is often the result of improper installation, design or material selection.

Not only are these claims incredibly costly to correct and defend, they can also damage your reputation and negatively impact future opportunities. To protect your firm from a construction defect claim and manage your overall risk, consider doing the following:

  • Keep up with current building codes and standards.
  • Follow manufacturer guidelines for every product you use. Be sure to examine warranties and understand the limitations of the materials you use in construction projects.
  • Pre-qualify the subcontractors you hire. Above all, ensure that the individuals and organizations you choose to partner with have the proper credentials, experience and skills to deliver a quality finished product.
  • Seek legal counsel to ensure that all of your contracts are airtight and protect you against errors committed by outside parties.
  • Document the construction process. This will ensure that you have a solid record of materials and practices used during a project, which will come in handy in the event of a claim.
  • Implement a quality assurance/quality control program (QA/QC). QA/QC programs provide a set of standards that ensure a project is built correctly or performs as designed.

In general, the best way to avoid a construction defect claim is through quality construction. Be sure to work only with architects, engineers and contractors who have good reputations and track records. In addition, plan and perform work in the correct sequence and with proper supervision.

Keeping in mind the above tips will ensure that your projects run smoothly and are completed to a high standard of quality.

© Zywave, Inc. All rights reserved


Wrap-up Insurance Programs for Construction Projects

Insuring all of the risks associated with large-scale constructions projects can be a daunting task for the parties involved. The traditional insurance approach requires each party to procure and maintain separate coverage. Generally, the contractor and subcontractor then include the cost of insurance, plus a mark-up, in their project bids.

Typically, risk is then pushed downstream—from owners to general contractors, and from general contractors to subcontractors—through contractual indemnifications, contractually mandated minimum insurance requirements and additional insured provisions.

While this approach may be customary for the parties involved, it is not without complications. Due to the number of policies and insurers involved, the traditional approach creates the potential for unforeseen liability gaps to emerge. Some parties may have inadequate limits, gaps in coverage or no insurance at all. Furthermore, because there are various insurance companies covering one project, each claim has the potential to cause costly and time-consuming cross litigation.

As an alternative to having each party obtain separate liability policies, project owners and general contractors can turn to a wrap-up insurance programs to manage their risks.

What is Wrap-up Liability Insurance?

Sometimes referred to as controlled insurance programs (CIP), wrap-up insurance programs are centralized insurance and loss control programs intended to protect the project owner, general contractor and subcontractors under a single insurance policy or set of policies for the construction project.

Insurers typically offer two types of wrap-up programs based on the party sponsoring the program:

  1. Owner Controlled Insurance Program (OCIP): Under an OCIP, the project owner sponsors and controls the program. Accordingly, the project owner is the first named insured, and the general contractor, subcontractors and other participants are named insureds.
  2. Contractor Controlled Insurance Program (CCIP): Under a CCIP, the general contractor sponsors and controls the program. The general contractor is the first named insured, and the subcontractors and other participants are named insureds. Depending on the program, the project owner is either an additional insured or named insured.

While wrap-up programs are most frequently used for large, single-site projects, a rolling wrap-up can be used to insure multiple projects under one program.

What Types of Coverage Do Wrap-up Programs Provide?

Although each wrap-up program is designed to meet the needs of the specific project, most programs insure employer’s liability, general liability and excess liability exposures for claims arising from the construction project at the construction site during the policy period.

In many instances, builder’s risk, environmental liability, contractor default and other types of insurance can be included under a wrap-up program. Professional liability coverage can also be added to insure architects, engineers and other design professionals working on the project.

Liability occurring away from the project site is generally excluded under wrap-up programs. Accordingly, subcontractors, suppliers and vendors conducting off-site manufacturing or the assembling of building components may be excluded from the program. Claims arising from goods or materials in transit are often also excluded, preventing haulers and truck drivers from being covered under the program.

Wrap-up programs typically do not insure specific operations such as blasting, demolition or other high-risk operations. However, each program is different, and it is critical for program sponsors to be familiar with exactly what is and is not covered.

Benefits of Wrap-up Programs

Wrap-up programs can provide a number of benefits, including the following:

  • Potential cost savings: Wrap-up programs are designed to reduce the overall cost of insurance by providing what amounts to volume discounts for the entire project.
  • Consolidated coverage: Under the traditional approach, by which parties procure their own insurance, the project owner and general contractor can set minimum insurance requirements for downstream participants. However, it can be difficult to determine whether contractors and subcontractors have obtained the correct limits and types of coverage. By contrast, under wrap-up programs, the controlling entity exerts greater control over the types, scope and limits of coverage.
  • Higher limits: Most wrap-up programs have very high limits. If a major disaster occurs at a project and is not covered by a wrap-up program, the responsible contractors may not have adequate limits to cover the claim. Thus, the owner or general contractor may be on the line for the difference. However, if the project is covered by a wrap-up program, the limit should be sufficient to cover the incident.
  • Centralized safety and risk management: Program sponsors, working in conjunction with their brokers, the insurer and safety professionals, can maintain centralized safety and risk management services. Doing so can reduce the frequency and severity of injury and property damage claims, thereby reducing insurance costs for the project.
  • Efficient claims processing: Because a single insurer is the control point for managing claims, the process tends to be more efficient under wrap-up programs.
  • Reduced disputes among insured parties: By covering all of the parties on a project under one policy, wrap-up programs reduce coverage disputes and subrogation issues between insureds and insurance carriers for covered claims that occur on the job site.
  • Access to projects: For contractors and subcontractors, wrap-up programs can provide them with access to projects that they may not have otherwise been able to properly insure.

Potential Drawbacks

Because wrap-up programs often offer a broad range of coverage for many entities, they can be expensive to obtain. However, program sponsors are typically able to reduce costs by selecting higher deductibles or by distributing premium costs to all parties covered under the policy.

Since wrap-up programs tend to encompass several types of coverage for a number of different organizations, program sponsors generally inherit administrative tasks. Beyond purchasing the wrap-up program, sponsors may be required to review and approve program documents, meet with underwriters and review claims. To address these issues, plan sponsors can designate or hire individuals to help administrate the programs, which can add to overall costs.

While wrap-up programs often result in cost savings, like any insurance policy, they are subject to market fluctuations. Accordingly, potential cost savings should be carefully considered.

© Zywave, Inc. All rights reserved.


Cyber Risks in the Construction Industry

While you may think construction firms are not an attractive target for cyber criminals, the truth is no business is safe from cyber crime.

Regardless of how big or small your construction firm is, chances are you store valuable information—information cyber criminals can use for personal gain. Additionally, hackers are just as interested in proprietary information, and construction firms could lose their competitive advantage with just one data breach.

In order to protect your business and customers, it’s imperative to learn about the common cyber risks in the construction industry.

Loss of Files and Personal Information

In order to make their business more streamlined, almost all construction firms store some type of personal information. Because of this, the files and data they keep on hand is particularly vulnerable and a common target for hackers.

The average contractor stores and transmits sensitive information such as employee records, customer lists, bid data and financial records. Criminals can easily use this information to steal identities and credit card information. They could even ransom these files against a firm, blocking your access and demanding large sums for their release.

In addition, contractors often have login credentials for systems outside of their immediate control. If these contractors are hacked or decide to use their credentials for malicious purposes, your firm could be held liable.

Loss of Proprietary Data

One of the greatest assets a construction firm has is proprietary corporate data. At any given time, your organization could be holding valuable information related to privileged contracts, architectural designs and intellectual property.

In some cases, you could lose this information to cyber criminals without a breach ever occurring. This type of theft can occur through social engineering and phishing schemes, which are strategies criminals use to entice employees into transferring corporate funds or assets.

Infrastructure Exposures

As technology advances, buildings are becoming more connected. Smart technologies allow businesses and homeowners to automate processes that control a variety of systems, including heating, ventilation, air conditioning, lighting and security.

While these new advancements are a major leap forward and provide your clients with opportunities to lower their costs and increase their efficiency, they also create cyber exposures. When hackers gain control of a connected building, they can access things like IP addresses, security codes, automated building processes and camera footage.

In some cases, construction firms that provide smart technologies to their clients may be liable for any damage done by cyber criminals long after work is completed. At the very least, organizations that install products that negatively impact the privacy and security of customers could face serious reputational damage.

Be Proactive in Reducing Your Cyber Risk

In addition to the unique risks listed above, construction firms are subject to the same cyber exposures as the average business. Financial loss, business interruption and third-party liability are very real after-effects of a data breach, and your firm needs to be ready.

The best way to protect your firm from cyber exposures is with cyber liability insurance. These policies can and should be customized to meet your specific needs. Contact your broker today to learn more about cyber risks and what types of protection are available to you.

© Zywave, Inc. All rights reserved


Does Your Builders Risk Policy Cover Soft Costs?

Builders risk insurance provides valuable protection in the event of a direct property loss experienced by a contractor, project owner or other insured party during the construction process. However, when a catastrophic loss delays a project, indirect costs, such as soft costs and lost business income, can create substantial financial exposures for the businesses involved. Complicating matters further, many builders risk policies do not include coverage for soft costs or lost income related to construction delays.

Thankfully, firms can close this insurance gap with the addition of a soft costs endorsement to their builders risk insurance policy.

What are Soft Costs?

Construction projects are typically broken down into different categories of costs. The direct construction costs are the physical materials and supplies required to complete the structure. Labour costs are also included as a direct cost. These direct costs are referred to as the hard costs of construction.

On the other hand, soft costs are expenses not directly incurred for the physical construction of the project. Examples of soft costs that could be incurred include, but are not limited to: interest, real estate taxes, accounting and legal fees, developer’s fees, contractor’s general conditions, inspection fees, consulting and marketing fees, and additional insurance costs.

In the event that a loss occurs and the completion of a construction project is delayed, soft costs can represent significant expenses to the project owner and other parties working on the project.

To demonstrate how quickly expenses from soft costs can add up, consider an example of a project to build a new apartment complex. In the event of a catastrophe, the architects and engineers may charge a fee to redraw changes to plans. Legal fees may continue as well during this time, and new permits may need to be pulled. The site may need to be resurveyed, and insurance costs will increase if the term needs to be extended as a result of delay from a loss. Additionally, the apartment complex may lose potential renters when construction is delayed from the loss.

How Are Soft Costs Insured?

Insurance coverage for soft costs is most commonly obtained by adding an endorsement to a builders risk policy. The endorsement will specify which soft costs will be covered if a loss occurs. In the event of a loss that results in additional soft costs for the insured party, there are four requirements that typically must be met for coverage to apply:

  1. The delay must result solely from covered physical damage.
  2. The types of soft costs must be set forth in the policy endorsement
  3. Proof that the soft costs were necessary and reasonable must be provided.
  4. Proof that the costs would not have been incurred but for the delay must be provided.

Under a builders risk policy, soft costs are covered during the delay period. The delay period is typically defined as a period of time that commences with the anticipated completion date and ends when the project is actually completed.

Business Income Coverage

Another consideration for businesses purchasing builders risk insurance, especially project owners and developers, is whether their policies cover lost rental income or lost business income. This coverage, which can be added to a builders risk policy through an endorsement, replaces lost revenue or profits that would have been earned by the policyholder had the project been completed on time.

How Much Cover Do I Need?

When it comes to coverage for soft costs, a good understanding of project economics is key. Firms will need to account for potential delays based on worst-case scenarios. Potential exposures to soft costs can be assessed by reviewing the operational budgets that were established for the project.

In general, organizations seeking soft costs coverage should answer the follow question when assessing their coverage needs: If the worst possible loss occurred at the most inopportune time, how many and what type of extra expenses would be incurred?

© Zywave, Inc. All rights reserved


Preventing Construction Job Site Theft

Although it is important for companies to trust their workers and the general public, the unfortunate reality is that theft can happen at any time. This is particularly true in the construction industry, where expensive tools and machinery are often left in plain sight or are easily accessible to criminals.

Construction site theft is especially damaging, as the theft of materials and tools can quickly delay a project, sometimes bringing production to a halt. What’s more, many construction workers pay for their own tools and, in the event of a robbery, may have to recoup losses out of their own pockets.

General Tips

While every job site presents its own set of unique challenges, there are a number of general tips firms can use to better secure a construction site.

The following are some basic strategies you can use to protect your materials and tools from thieves:

  1. Create a written security policy and job site security plan. These written plans should assign supervisory responsibilities, encourage awareness and establish basic best practices for securing tools and materials.
  2. Contact nearby property owners and local law enforcement officials whenever you start a new project. These parties can help monitor your job site, particularly during off-hours.
  3. Establish a means for your employees to report theft or suspicious activity. Be sure to maintain complete records of any security incidents, as they can be beneficial to law enforcement in the event of theft, vandalism or similar occurrences.
  4. Conduct thorough background checks on your employees before hiring them on full time. You should also keep a list of people authorized to be on the job site on hand at all times.

Worksite Protections

Equipping your worksite with theft-prevention features is mandatory if you expect to ward off potential criminals. Whenever possible, consider doing the following:

  1. Enclose your worksite with a security fence and provide limited access at all times. Use lockable gates whenever possible. Avoid using low-quality locks or leaving keys in the locks themselves.
  2. Ensure that your worksite is well lit at night to deter criminals.
  3. Utilize signage to keep unauthorized personnel off your worksite.
  4. Walk around the worksite at the beginning and end of each day to ensure that no items are missing.
  5. Consider hiring security guards to patrol the construction site, particularly at night.

If possible, install security cameras to safeguard your job site. Overall, training employees on how to best keep materials and equipment out of the hands of thieves is your first line of defence against losses.

Controls for Equipment, Tools and Materials

The number of tools and machinery found on a construction site can vary heavily from day to day, making it difficult to keep track of valuables. That’s why the first step in any good protection program is to inventory the equipment you have.

An inventory should be made available for each job site and should accomplish the following:

  • Inventories should track all newly purchased items. Copies of the inventory should be kept in a secure location.
  • Inventories should be up to date and include photos of the larger, more important equipment.
  • To aid in the settlement and recovery of any stolen equipment, inventories should include the following:
    • The original date of purchase
    • The original cost of the equipment
    • The equipment’s age and serial number
    • Relevant manufacturer information

Firms should assign one employee to be in charge of managing the inventory. This person would be responsible for keeping track of all materials, tools and deliveries.

Other major steps to securing equipment, tools and materials include the following:

  • Utilize a secured area to store your equipment.
  • Mark and label all tools in a distinctive manner for easy identification.
  • Implement a checkout system of all tools and equipment so you can track their whereabouts.
  • Establish a key-control system for heavy duty machinery.
  • Install anti-theft devices on mobile equipment.
  • Lock all oil and gas tank caps.
  • Park all equipment in a centralized, well-lit and secure area.
  • Avoid using your worksite for storage. Remove any tools, materials or equipment that are not in use.

In general, it’s important to keep inventory levels low on-site to discourage thieves. In addition, creating and maintaining an equipment program can make all the difference when it comes to safeguarding your tools.

Equipment programs should make employees, managers, supervisors and foreman responsible for equipment losses. Under such programs, all losses are must be reported, regardless of how small. You should review equipment programs at least annually.

Protect Your Projects

Theft is unpredictable, but there are many workplace controls that firms can implement in order to protect themselves. In addition, it’s important to speak to a broker to seek the appropriate insurance coverages.

© Zywave, Inc. All rights reserved


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