1-888-643-2217 Email ABEX
Keeping you updated

Category Archives: Cyber Liability

Is Cyber Insurance Right for Your Business?

Have you considered cyber insurance for your business? Here are a few reasons why it might be smart to do so.

Cyber insurance is finding its way onto the agendas of businesses everywhere, but it’s still a relatively misunderstood class of insurance. Because of this, many companies find themselves confused about how cyber insurance actually works and are skeptical about whether it makes sense for their business to purchase a policy. We hear you. In an effort to answer some of your big questions and put your concerns to rest, here are six big reasons why buying a standalone cyber policy may be a smart decision for your business.

  1. You get cybersecurity tools and support, for freeFor most small-to-medium sized businesses, having a robust in-house IT security team isn’t always possible, or even necessary. But this can leave you without a place to turn in the event that the worst does happen. Would you know what to do if you walked into the office one morning and your systems had been disabled? Cyber insurance is a highly cost-effective way to gain access to the support you need in order to both prevent and respond to cyber events.Most cyber policies come with a number of proactive risk management tools, such as employee cybersecurity training programs, which help reduce successful phishing attacks, and dark web monitoring, which scans the dark web for signs that data relating to your business has been compromised. Most importantly, when it comes to responding to a cyber event, a good policy will give you access to IT experts, forensic specialists, PR firms, lawyers, and more, and often with a nil deductible.
  2. Over half of all cyberattacks are aimed at small-to-medium sized businessesWhile the headlines focus on major security breaches at major companies, over half* of all cyber attacks are aimed at small businesses. What you don’t often hear about is the local law firm that mistakenly transfers $100,000 to a fraudster after being duped by a social engineering scam or the doctor’s office unable to use their computer systems for days because of a destructive malware attack. Just because events like these aren’t reported in the mainstream media doesn’t mean they aren’t happening.Cybercriminals see smaller organizations as low hanging fruit because they often lack the resources necessary to invest in IT security or provide cybersecurity training for their staff, making them an easier target.
  3. Your employees will probably click on something they shouldn’tApproximately three quarters of the cyber claims we deal with involve some kind of easily-preventable human error. Theft of funds, ransomware, extortion and non-malicious data breaches usually start with a human error or oversight such as clicking on a phishing link, which then allows cybercriminals to access your systems from the inside.The fact remains that humans are the weakest link in the cybersecurity chain no matter how hard we try. Cyber insurance is a cost-effective way to not only get access to risk management tools like phishing-focused employee training programs, but also to cover the financial loss if someone makes a mistake.
  4. You aren’t covered under other lines of insuranceCyber cover in traditional lines of insurance often falls very short of the cover found in a standalone cyber policy. Property policies were designed to cover your bricks and mortar, not your digital assets; crime policies rarely cover social engineering scams – a huge source of financial losses for businesses of all sizes – without onerous terms and conditions; and professional liability policies generally don’t cover the first party costs associated with responding to a cyber event.So, while there may be elements of cyber cover existing within traditional insurance policies, it tends to be only partial cover at best. A good standalone cyber policy, on the other hand, is designed to cover the gaps left by traditional insurance policies, and importantly, comes with access to expert cyber claims handlers who are trained to get your business back on track with minimum disruption and financial impact.
  5. Cyber insurance covers far more than just data privacyTwo of the most common sources of cyber claims we see aren’t related to privacy at all – funds transfer fraud is often carried out by criminals using fraudulent emails to divert the transfer of funds from a legitimate account to their own, while ransomware can cripple any organization by freezing or damaging business-critical computer systems. Neither of these types of incidents would be considered a data breach, but both can lead to severe financial damage and are insurable under a cyber policy.Many businesses think that cyber insurance won’t be useful to them because they don’t collect sensitive data. However, more than 50% of our cyber claims come from events unrelated to breaches of privacy, and any business that uses technology to operate will have a range of other cyber exposures which a cyber policy can address.
  6. Cyber insurance pays more claims than any other type of insuranceCFC has paid more than 1,500 cyber claims in the last 12 months, a number that eclipses previous years and is steadily growing, and the vast majority of these are from small and medium sized business. The industry as a whole is showing similar trends and low declinature rates. In fact, it was recently revealed that 99% of cyber insurance claims were paid in 2018, which means cyber has one of the highest claims acceptance rates across all insurance products.**Information like this shows that cyber policies are doing what they set out to do, which is provide broad coverage for a range of technology and privacy-related risks affecting modern businesses, all backed up by proactive risk management and expert incident response and claims handling.

What the Accomod8u Data Leak Shows About Student Housing

Here’s the background you need in order to understand the data hack, what it says about student housing, and what’s being done about it, as published by CBC News.

Earlier this month, an anonymous Reddit user wrote a post titled: “Massive Data Leak of Accommod8u Maintenance Requests Over the Last Two Years.” In a public Google document, the author said they managed to log into Accommod8u’s online tenant portal and access two years worth of maintenance requests. (Reddit)

Leaked information from the popular student rental company Accommod8u appears to paint a picture of apartments plagued with vermin, mould and broken heating systems.

But some say the problem with student housing in Waterloo goes beyond just one company.

Here’s the background you need to understand the data hack, what it says about student housing, and what’s being done about it.

What was the leak?

Earlier this month, an anonymous Reddit user wrote a post titled: “Massive Data Leak of Accommod8u Maintenance Requests Over the Last Two Years.”

In a public Google document, the author said they managed to log into Accommod8u’s online tenant portal and access two years worth of maintenance requests.

“A close look at the 6000+ entries reveals an egregious disregard for the rights and wellbeing of the residents,” the user wrote in the post.

The report describes requests from tenants for help dealing with mold, vermin, carbon monoxide and fire alarm issues and faulty heating systems. It also criticizes Accommod8u’s response time, alleging that users often put in multiple requests for help that were ignored.

Who is involved?

The company

On its website, Accommod8u describes itself as a high-end apartment brand with eight high-rise buildings under its ownership. The web copy says each rental suite is clean, secure and “maintained to the highest standard.”

The company has been criticized before, after tenants had their move-in dates at an Accommod8u property delayed for weeks because construction wasn’t finished. Once the building was occupied, tenants said they still encountered problems with air conditioning, garbage chutes and laundry machines.

Student move-ins delayed again, this time for TheHub in Waterloo
CBC has reached out to Accommod8u for comment and has not yet heard back.

The company has been criticized before, after tenants had their move-in dates at an Accommod8u property delayed for weeks because construction wasn’t finished. (Submitted by Brooke Willis)

The hacker

In a Google document titled “Contact Information,” the person or people behind the hack said they will not reveal their identity, or whether one or multiple people were involved. CBC has not spoken to those responsible for the data breach.

The police

The Waterloo Regional Police Service has confirmed that they are investigating the hack, but have not said whether any charges are pending.

What the leak shows

Students at the University of Waterloo say the hack shows what many of them knew already: that students are easily taken advantage of, and often don’t know what recourse they have when that happens.

Colin Chu was one of about 20 students who joined a meeting of the Waterloo Undergraduate Students’ Association Sunday, where the Accommod8U hack was on the agenda.

He said poor maintenance — along with disputed leases and other problems — is an ongoing problem at many of the rental companies that target students in Waterloo.

“Especially a lot of international students that are coming into the region for the first time and don’t have a really good handle on renting procedures or ways that they can be scammed or misled,” said Chu.

Chu said many students don’t know what their rights are, or that agencies like the Landlord and Tenant Board exist, and hopes they’ll become more active in learning about possible scams and ways to get help.

What officials are saying

Tenille Bonoguore, who represents much of the university area as a city councillor for uptown Waterloo, called the contents of the Accomod8u report “disturbing.”

“The kinds of issues that were being dealt with and the long time it was taking to deal with these issues give me concerns both for residents’ health and for their mental health,” said Bonoguore.

Bonoguore and her fellow councillors discussed the leak at a committee meeting this week, and questioned city staff about what the municipality’s responsibility is.

Shayne Turner, the city’s director of municipal enforcement services, said the city doesn’t have the power to investigate buildings without first being invited by a tenant.

But if tenants are having problems with their unit and aren’t getting anywhere with their landlord, they can contact the property standards office, which will check to see if there’s really a problem.

An inspector can issue a work order requiring property owners to fix problems, or hire someone to make repairs and add the bill to the property owner’s taxes.

What’s next

The undergraduate students association says it will set up a committee to research student housing in Waterloo, and to look into the possibility of a class-action lawsuit against housing companies on behalf of students.

Turner said his team will be in touch with the universities to ensure students understand how his office works, and what they can offer to tenants.

And Bonoguore said she plans to speak to students about their housing rights during a scheduled day upcoming where she was planning to go door-to-door talking about street parties.

“I’m hopeful that residents and tenants become so aware of their rights and what’s expected and how to get help that they end up being able to very successfully advocate for their own health and safety,” said Bonoguore.

“I think anyone who has lived in rental accommodation knows that your state of living is as good as your landlord is,” said uptown Waterloo councillor Tenille Bonoguore.

Author: Paula Duhatschek · CBC News ·


Implementing Multi-Factor Authentication is Critical

The CFC Incident Response Team notes that the vast majority of claims for business email compromise (BEC) and the associated crimes that result from such a compromise (wire transfer fraud, data theft and further phishing attacks) could potentially be prevented by implementing multi-factor authentication (MFA) on email accounts and other accounts.

Due to the proliferation of modern attack methods used by cybercriminals, not using multi-factor authentication is akin to closing the door of your home but not locking it. To improve your security posture, and to bring it up to date to face current threats, the use of MFA is highly recommended.

 

So what is MFA? It’s an authentication process that requires more than just a password to protect an email account or digital identity and is used to ensure that a person is who they say they are by requiring a minimum of two pieces of unique data that corroborates their identity. This unique data comes in three forms – something you know (i.e. your password), something that you have (i.e. a one-time passcode generated by an app or hardware token), or something you are (i.e. fingerprint, retinal pattern, voice signature or facial recognition).

In the event of a password compromise, perhaps as a result of a phishing attack, it is very unlikely that the threat actor will also have the other piece of the authentication data. Therefore, the chances are that your email account or digital identity will not be compromised. It will increase your overall cyber security posture and will decrease your chances of reputational harm and negative business impact.

There are many free MFA apps and more comprehensive corporate solutions. Below are some additional resources:

We urge all brokers and their clients to take this critical security step as soon as possible.

Source: www.cfc.com

 

 


Look for These Points of Differentiation in Cyber Coverage

There is a slew of ways in which insurers are differentiating the policy wording in their cyber products. Some of these points of differentiation are described below.

  • Additional breach response limits. Look for whether, and how much, additional limits are available specifically for handling breach response costs.
  • Increasing, or eliminating entirely, sublimits for certain exposures. Fraudulent instruction is one particular exposure for which some insurers may be willing to either increase any available sublimits or remove the restriction of a sublimit entirely.
  • “Betterment” coverage. In the aftermath of a data breach, security failure, or other cyber claim, many cyber and privacy insurers are only willing to cover expenses incurred by the insured to get its networks back up to their prior level of adequacy. However, some insurers are willing to offer a degree of “betterment” coverage that allows insureds to work with a third-party vendor to not only restore their systems to their prior adequacy but also set them up with greater security, functionality, capacity, and so on.
  • Quality of service providers offered. The quality of third-party service providers (e.g., cyber-forensics specialists) can vary from insurer to insurer, and insureds and their representatives should do their due diligence to review their qualifications.
  • Number of service providers offered. Similarly, insureds should be aware of how many options may be at their disposal when selecting an insurer-approved service provider.
  • Use of “system failure” coverage trigger. A “system failure” coverage trigger can allow for more coverage for “accidental” exposures (e.g., nonmalicious failures or accidental data deletion), as opposed to a coverage trigger that requires “breach” or “compromise” of data or systems.
  • Trigger for regulatory fines and penalties coverage. Relatedly, many coverage triggers pertaining to regulatory fines and penalties insuring agreements may require a “breach.” However, some insurers may not include the breach requirement, potentially opening up coverage for scenarios in which regulators may “come knocking” even without a known data breach.

Keeping these points in mind can help insureds assemble better cyber and privacy insurance protection to complement their management and/or professional liability insurance portfolio.

Source: www.irmi.com


Trolling & catfishing: The social media fairy tale with no happy ending

Social media isn’t always a fairy tale, and the veil of anonymity that such channels provide can easily be used for evil, rather than good.

The ease with which channels like Instagram, Facebook and Twitter bring people together is extraordinary, and should be celebrated. However, we cannot ignore the darkness that lurks beneath the online world, particularly with regards to social networks. Social media isn’t always a fairy tale, and the veil of anonymity that such channels provide can easily be used for evil, rather than good.

Lady Gaga was recently quoted as saying that social media is “the toilet of the internet.” Of course, this scathing review disregards the many benefits of social networks, but it does adequately sum up how many users feel about what can, and does, happen within the confines of these sites.

The potential for misuse of online platforms like social networks is huge. It is therefore essential that organizations operating within this space have broad regulatory cover in an evolving legal landscape. Affirmative cover for user generated content is also key, as are policies covering emotional distress or bodily injury.

The digital world is evolving all the time, and with new changes come new pitfalls. Phenomenon like trolling and catfishing are just two examples of the ways in which social media anonymity is being exploited, causing serious harm to those who fall victim, and significant damage to the online platforms used to facilitate abuse.

Companies of course have a moral duty to stamp out such behavior, but their responsibilities extend further than that. Inaction over online harassment may equate to negligence in the eyes of the law, and this is something that tech companies need to be aware of.

Policies regarding digital responsibilities are now integral components in business insurance coverage, particularly in the tech industry. With issues such as trolling and catfishing becoming increasingly prevalent, comprehensive protection must be tailored to the exposures of social media organizations.

What is trolling?

A troll is a person who makes use of the anonymity that the internet provides, in order to share inflammatory, abusive remarks about specific people or groups. It’s a type of online bullying that has become increasingly prevalent with the advent of social networks.

Several high-profile causes have brought the devastating consequences of online bullying to the attention of the global press. In 2014, model and reality television star Charlotte Dawson took her own life, after a lengthy and well publicized battle with online trolls. One night of particularly bad abuse led to her being hospitalized, before her suicide. She said, “It just triggered that feeling of helplessness when the trolls got to me. They got the better of me and they won.’’

In 2017, 14-year-old schoolgirl Molly Russell also took her own life. In the following days and weeks, her family discovered distressing material about depression and suicide on her Instagram account. Parliamentary Under Secretary of State for Mental Health, Inequalities and Suicide Prevention Jackie Doyle-Price later said that harmful suicide and self-harm content online “has the effect of grooming people to take their own lives.”

What is catfishing?

A type of deception made possibly by anonymity on the Internet, catfishing is a targeted campaign of duplicity. In order to ‘catfish’ another person, a perpetrator creates a fake social networking presence, and designs an entire faux identity to be used online. Often, it is used to target vulnerable people for financial gain. It can also be used as a form of online trolling.

A New York Man who has fallen victim to catfishing harassment at the hands of his ex-boyfriend is now suing tech company Grindr for its part in the abuse. Matthew Herrick endured months of harassment, with fake profiles appearing on the network impersonating him, and strange men being sent to his home and workplace.

Herrick filed 50 complains with Grindr, 14 police reports, and even obtained a temporary restraining order, but it did not end the harassment. Herrick is now arguing that Grindr has violated product liability law. His lawsuit states, “This is a case about a company abdicating responsibility for a dangerous product it released into the stream of commerce. Grindr’s inaction enables the weaponization of its products and services.”

GDPR and the change in digital responsibilities

GDPR is a prime example of the way in which online platforms are coming under closer scrutiny than ever before. This legislation, which sets out a concrete list of data protection and privacy regulations, has been seen as a conscious attack on large tech companies.

In light of changes brought about by GDPR, social platforms must focus on users’ privacy protection, and it’s possible that more laws may be inforced to protect users. All it takes is one claim against a platform for reputations to be irrevocably damaged.

Large data collectors, such as social media sites, are likely to be most affected by the regulations of GDPR. These sites may now face increased regulation, with governments upping their input into what these sites must do. Take user-generated content, for example. Now, it’s down to individual websites to monitor user-generated content on their platforms and remove if necessary. It’s therefore essential that sites like these have the proper coverage to handle claims of negligence.

How are social networks combating online harassment?

Social networks like Facebook, Twitter, Instagram and online dating sites like Grindr have worked to reduce the impact of catfishing and trolling on their platforms. However, there has been admission that not enough work has been done to protect users. The problem is, of course, a difficult one to overcome.

Twitter chief executive Jack Dorsey admitted the social media giant had not done enough to banish trolls from the site. Dorsey said, “We’ve made progress, but it has been scattered and not felt enough. Changing the experience hasn’t been meaningful enough. And we’ve put most of the burden on the victims of abuse (that’s a huge fail).”

Users publishing abusive content can be easily banned and blocked, but this doesn’t stop perpetrators from simply creating another fake profile to continue their actions. On dating sites, profiles will often need to be linked to an active social media account, however this too can be easily circumvented by those intent on using the platforms in a negative way.

Some platforms are making changes to tackle abuse and remove harmful content. Instagram, for example, banned images of self-harm after the site received widespread condemnation following the death of Molly Russell. These are welcome changes, however such reforms by social networks tend only to come about as a result of public lobbying in the event of a high-profile case. Much more needs to be done.

The categories of negligence are never closed. Tech companies need be one step ahead in terms of protecting users against trolling, catfishing and other types of online harassment, whilst also ensuring that they themselves have adequate cover should an incident arise.

Source: www.cfcunderwriting.com

 


Blog

FOLLOW OUR BLOG

Receive notifications of new posts automatically.



ABEX - AFFILIATED BROKERS EXCHANGE IS ON FACEBOOK.

Like us on Facebook

Connect with us on LinkedIn