Last year, the Office of the Privacy Commissioner of Canada (OPC) ordered a telephone survey—2017 survey with Canadian businesses on privacy-related issues—of around 1,014 Canadian businesses. The goal of this survey was to learn how knowledgeable organizations are on privacy issues and requirements, understand the types of privacy policies and practices they have in place, and determine their privacy information needs.
The following were some key findings from the survey:
- Only 4 in 10 companies surveyed have policies or procedures in place in the event of a breach.
- When asked to rate their level of concern regarding a future data breach, the results were split. Overall, nearly half (48 per cent) expressed at least a moderate level of concern while 50 per cent expressed low or no concern at all. The OPC said that this data indicates concern over data breaches has decreased among Canadian businesses over previous years.
- Around 68 per cent of respondents placed an emphasis on protecting their customers’ personal data. In addition, according to data from previous OPC reports, consumer concern about privacy breaches remains high. In fact, 85 per cent of Canadians indicated that news reports about privacy breaches affected their willingness to share personal information.
Among other things, the OPC survey illustrates a disconnect between organizational beliefs regarding data protection and the existence of real privacy policies. Despite continued, high-profile cyber breaches and increasing customer concern, many companies surveyed remain complacent with their level of security.
The OPC will use these survey results to enhance its outreach efforts and more effectively guide organizations on their privacy responsibilities.
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